Privacy policy
Last updated: September 29, 2026
CYGNAXIS Lab is operated by GENSCI SINGAPORE PTE. LTD. (“CYGNAXIS Lab,” “we,” “us,” or “our”).
This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information when you visit cygnaxislab.us, purchase our products, communicate with us, or otherwise interact with our website, online store, and related services (collectively, the “Services”).
Our online store is powered by Shopify, which provides the commerce infrastructure used to operate the Services.
By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
The personal information we collect depends on how you interact with the Services.
Information you provide directly to us
We may collect:
Contact information
Such as your name, email address, phone number, billing address, and shipping address.
Order and transaction information
Such as products purchased, order details, returns, refunds, exchanges, payment status, and transaction history.
Payment information
Payment information may include payment card details and other information required to complete a transaction. Payments are processed through Shopify and applicable payment service providers. We do not necessarily receive or store complete payment card information ourselves.
Communications with us
Information you provide when contacting Customer Care, submitting a form, replying to an email, or otherwise communicating with us.
Marketing preferences
Such as your email address and subscription preferences when you sign up to receive updates or marketing communications.
Account information
If customer account functionality is available and you choose to use it, we may process information associated with that account, such as your login details, preferences, and order history.
Product safety information
If you contact us regarding a product safety concern or unexpected reaction, you may choose to provide information such as:
- the product used;
- how and when the product was used;
- a description of the reaction or concern;
- photographs you voluntarily provide;
- relevant skin or health information you choose to share;
- contact information needed for follow-up.
We use this information to review and respond to product safety inquiries, investigate potential product issues, maintain appropriate safety records, and comply with applicable legal or regulatory obligations.
Please avoid providing medical or other sensitive information that is not necessary for us to address your inquiry.
Information collected automatically
When you visit or interact with the Services, we and our service providers may automatically collect information including:
- IP address;
- browser type;
- device type;
- operating system;
- device or advertising identifiers;
- pages viewed;
- links or buttons clicked;
- date and time of visits;
- referring pages;
- interactions with the website;
- cookie and similar technology data.
We may use this information to operate the website, understand how visitors use it, improve the Services, maintain security, and support analytics and advertising activities where permitted.
HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
- directly from you;
- automatically when you use the Services;
- through Shopify and other service providers acting on our behalf;
- from payment, shipping, fulfillment, analytics, marketing, and advertising partners;
- from social media platforms or other third parties when you interact with our content or services through those platforms.
HOW WE USE PERSONAL INFORMATION
We may use personal information for the following purposes.
Providing and operating the Services
This may include:
- processing and fulfilling orders;
- processing payments;
- arranging shipping and delivery;
- processing returns, refunds, or exchanges;
- sending order and service communications;
- maintaining customer records;
- providing customer support;
- responding to product and ingredient questions;
- managing customer accounts where available.
Product safety
We may use information submitted to our Product Safety team to:
- respond to safety concerns;
- investigate reported product reactions;
- identify potential product or quality issues;
- maintain safety-related records;
- communicate with relevant service providers, manufacturers, laboratories, or regulatory authorities where reasonably necessary;
- comply with applicable safety and legal obligations.
Improving our products and Services
We may use information to understand how customers interact with our website and products, improve website functionality, evaluate product experience, and improve our communications and customer support.
Marketing and advertising
Where permitted by law, we may use personal information to:
- send product news, brand updates, and promotional emails;
- understand engagement with our marketing;
- measure advertising performance;
- show advertising that may be more relevant to you.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in those communications.
Security and fraud prevention
We may process personal information to:
- detect and prevent fraudulent transactions;
- protect the security of our website and systems;
- investigate suspicious or unauthorized activity;
- protect our customers, business, and service providers.
Legal and regulatory purposes
We may process information when reasonably necessary to:
- comply with applicable laws;
- respond to lawful requests from courts, regulators, or government authorities;
- establish, exercise, or defend legal claims;
- enforce our policies and agreements;
- meet product safety, accounting, tax, or recordkeeping obligations.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information where reasonably necessary to operate the Services.
Recipients may include:
Shopify
Our store is hosted and powered by Shopify. Shopify processes information relating to your access to and use of our store in order to provide its commerce services.
Service providers
We may use companies that provide services such as:
- payment processing;
- website hosting and infrastructure;
- shipping and fulfillment;
- customer support;
- email communications;
- analytics;
- fraud prevention;
- cloud storage;
- technology support.
These providers may process personal information only as necessary to provide their services to us, subject to their applicable agreements and privacy obligations.
Advertising and marketing partners
Where permitted, we may work with advertising, analytics, and marketing partners to measure campaigns, understand website activity, or provide relevant advertising.
Depending on your location, certain disclosures for targeted advertising may be considered a “sale,” “sharing,” or targeted advertising under applicable privacy laws.
Where applicable, you may exercise an opt-out through our:
Data Sharing Opt-Out page:https://cygnaxislab.us/pages/data-sharing-opt-out
Legal and business purposes
We may disclose information:
- where required by law;
- in response to lawful government or regulatory requests;
- to protect our legal rights;
- in connection with a merger, acquisition, restructuring, financing, or sale of all or part of our business;
- where necessary to investigate fraud, security incidents, or other unlawful activity.
We may also disclose information when you specifically direct or consent to the disclosure.
RELATIONSHIP WITH SHOPIFY
The Services are powered by Shopify.
Information you provide through our store may be transmitted to and processed by Shopify and its service providers in order to provide ecommerce functionality, payments, security, analytics, and other services.
Shopify may process information about your interactions with our store together with information from other merchants or Shopify services where applicable to the Shopify features enabled on our store.
Shopify's processing of personal information is also governed by its own privacy policies.
You can learn more through the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.
COOKIES AND SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, tags, local storage, and similar technologies.
These technologies may be used to:
- keep the website functioning;
- remember preferences;
- understand website traffic and usage;
- maintain security;
- measure marketing performance;
- support advertising where permitted.
You may be able to control certain cookies through your browser settings or the cookie controls provided on our website.
Disabling certain cookies may affect website functionality.
GLOBAL PRIVACY CONTROL
Depending on where you reside, we may recognize qualifying Global Privacy Control (GPC) signals as requests to opt out of certain forms of sale, sharing, or targeted advertising.
A GPC request generally applies to the browser or device from which the signal is sent, unless applicable technology allows us to associate the request with your account.
THIRD-PARTY WEBSITES AND SERVICES
Our Services may contain links to websites, social media platforms, marketplaces, or other services operated by third parties.
When you leave our website, the privacy practices of those third parties apply.
We are not responsible for the privacy, security, accuracy, or practices of third-party websites or services.
We encourage you to review their privacy policies before providing personal information.
DATA RETENTION
We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on factors including:
- the nature of your relationship with us;
- order and transaction history;
- customer support needs;
- product safety and quality records;
- legal, accounting, tax, and regulatory requirements;
- dispute resolution;
- fraud prevention and security.
When information is no longer required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information.
However, no system, transmission method, or storage technology can guarantee absolute security.
Please avoid sending unnecessary sensitive or confidential information through unsecured communication channels.
INTERNATIONAL DATA TRANSFERS
CYGNAXIS Lab is operated by GENSCI SINGAPORE PTE. LTD., and our service providers may operate in multiple countries.
As a result, your personal information may be transferred to, stored in, or processed in countries outside the country where you live.
Where applicable law requires additional safeguards for international transfers, we will rely on appropriate legal mechanisms, such as contractual safeguards or recognized adequacy mechanisms.
YOUR PRIVACY RIGHTS
Depending on where you live, you may have certain rights relating to your personal information.
These may include:
Right to access or know
You may have the right to request information about the personal information we hold about you.
Right to correct
You may have the right to request correction of inaccurate personal information.
Right to delete
You may have the right to request deletion of certain personal information, subject to applicable exceptions.
Right to data portability
You may have the right to receive certain personal information in a portable format.
Right to opt out of sale, sharing, or targeted advertising
Depending on your jurisdiction, you may have the right to opt out of certain disclosures or processing for targeted advertising.
Where available, you may use:
https://cygnaxislab.us/pages/data-sharing-opt-out
Right to manage marketing communications
You may unsubscribe from promotional emails at any time using the unsubscribe link included in our emails.
You may still receive transactional or service-related communications, such as order confirmations or responses to customer support requests.
Authorized agents
Where permitted by law, you may authorize another person to submit a privacy request on your behalf.
We may request information necessary to verify your identity or the authority of the agent before processing the request.
We will not discriminate against you for exercising privacy rights available under applicable law.
CHILDREN'S PRIVACY
The Services are intended for adults and are not directed to children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can review and, where appropriate, delete the information.
We do not knowingly sell or share personal information belonging to individuals under 16 years of age for targeted advertising purposes where prohibited by applicable law.
COMPLAINTS
If you have concerns about how we handle personal information, please contact us using the information below.
Depending on where you live, you may also have the right to submit a complaint to or seek review from your local data protection or privacy authority.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes to our business, Services, technologies, legal obligations, or privacy practices.
When we make changes, we will update the Last updated date at the top of this page and provide any additional notice required by applicable law.
CONTACT US
For questions about this Privacy Policy, our privacy practices, your personal information, or requests to exercise privacy rights, please contact:
CYGNAXIS Lab
Operated by GENSCI SINGAPORE PTE. LTD.
Email: cygnaxislab@gmail.com
Phone: +1 617 251 0627
Mailing Address:
GENSCI SINGAPORE PTE. LTD.
2 Jurong East Street 21
#04-18A IMM Building
Singapore 609601
Product Safety
For product safety concerns, unexpected reactions, or other safety-related matters:
Email: cygnaxisofficial@gmail.com
When contacting Product Safety, please include the product name and enough information for us to understand your concern. Please do not send sensitive information that is unrelated to the product safety issue.