Shipping policy
SHIPPING POLICY
Last updated: September 29, 2026
This Shipping Policy explains how CYGNAXIS Lab processes and delivers orders within the United States.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is confirmed.
Business days are Monday through Friday, excluding U.S. federal holidays.
During product launches, promotions, or periods of high order volume, processing may take longer.
If there is a significant delay in processing your order, we will contact you using the information provided at checkout.
SHIPPING & DELIVERY
We currently ship within the United States.
Available shipping methods, rates, and estimated delivery times will be shown at checkout based on your shipping address.
Delivery estimates begin once your order has been shipped and are provided as estimates only.
Delivery timing may be affected by:
- carrier delays;
- severe weather;
- holidays;
- local delivery conditions; or
- other circumstances outside our reasonable control.
Any free-shipping offer or promotion will be displayed at checkout when applicable.
TRACKING YOUR ORDER
Once your order ships, you will receive a shipping confirmation email with tracking information when available.
Tracking information may take some time to update after the carrier accepts the package.
SHIPPING ADDRESS
Please review your shipping address carefully before placing your order.
If you notice an error, contact us as soon as possible at:
We will make reasonable efforts to update the address before the order ships, but changes cannot be guaranteed once an order has entered processing or has been transferred to the carrier.
CYGNAXIS Lab cannot guarantee successful delivery when an incorrect or incomplete shipping address is provided at checkout.
If a package is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be resent.
DELAYED OR LOST ORDERS
If your tracking information shows no movement for an extended period or your package appears to be lost in transit, contact:
Please include your order number.
We will review the available tracking information and, where appropriate, work with the carrier to investigate the shipment.
If an order is confirmed lost in transit, we may provide a replacement or refund depending on the circumstances.
PACKAGES MARKED AS DELIVERED
If tracking shows that your package has been delivered but you cannot locate it, please first check:
- around the delivery location;
- with household members;
- with building staff or reception;
- with neighbors where appropriate; and
- any alternate delivery location noted by the carrier.
If the package still cannot be located, contact us at:
We will review the available delivery information and help determine the next steps.
DAMAGED ORDERS
If your order arrives damaged, contact us as soon as possible at:
Please include:
- your order number;
- a brief description of the issue; and
- clear photos of the package and affected product.
For information about refunds, returns, or replacements, please refer to our Refund Policy.
ORDER CHANGES & CANCELLATIONS
Orders begin processing shortly after they are placed.
If you need to change or cancel an order, contact:
Please contact us as soon as possible after placing your order.
We will make reasonable efforts to accommodate your request, but changes or cancellations cannot be guaranteed once processing has begun or the order has shipped.
If an order can no longer be cancelled, it may be eligible for return after delivery under our Refund Policy.
CONTACT US
For shipping, tracking, delivery, or order-related questions, contact:
CYGNAXIS Lab
Operated by GENSCI SINGAPORE PTE. LTD.
Customer Care
cygnaxislab@gmail.com
Phone
+1 617 251 0627